PRIVACY POLICY

1. INTRODUCTION

Osonö Skincare (“Osonö”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.

By accessing our website, creating an account, subscribing to communications, or purchasing products from us, you consent to the processing of your personal information as described in this Policy.

2. WHO WE ARE

Osonö Skincare is a brand operated by Enozo Cosmetics (Pty) Ltd.

For purposes of POPIA, Enozo Cosmetics (Pty) Ltd acts as the responsible party when processing your personal information.

3. PERSONAL INFORMATION WE COLLECT

Depending on your interaction with us, we may collect the following information:

Personal Identification Information

  • Full name
  • Email address
  • Telephone number
  • Delivery address
  • Billing address

Order Information

  • Products purchased
  • Order history
  • Transaction records
  • Delivery information

Website Information

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookie and analytics information

Marketing Information

  • Newsletter subscription preferences
  • Customer communication preferences

We only collect personal information that is necessary for lawful business purposes.

4. HOW WE COLLECT INFORMATION

We may collect information when you:

  • Place an order;
  • Create an account;
  • Contact us through our website;
  • Send us an email;
  • Subscribe to our newsletter;
  • Participate in promotions or competitions;
  • Browse our website; or
  • Interact with us through social media platforms.

5. WHY WE PROCESS PERSONAL INFORMATION

We process personal information in order to:

  • Process and fulfil orders;
  • Deliver products to customers;
  • Communicate regarding purchases and deliveries;
  • Respond to enquiries and customer support requests;
  • Verify customer information where necessary;
  • Improve our products and services;
  • Maintain customer records;
  • Send marketing communications where consent has been provided;
  • Prevent fraud and unauthorised transactions; and
  • Comply with legal and regulatory obligations.

6. MARKETING COMMUNICATIONS

Where you have consented to receive marketing communications, we may send information relating to:

  • New products;
  • Promotions;
  • Special offers;
  • Company updates; and
  • Educational skincare content.

You may opt out of marketing communications at any time by following the unsubscribe instructions contained in our communications or by contacting us directly.

7. DISCLOSURE OF PERSONAL INFORMATION

We do not sell, rent, or trade personal information.

We may share personal information with:

Service Providers

Including:

  • Courier companies;
  • Payment processors;
  • Website hosting providers;
  • Technology service providers;
  • Marketing service providers.

These service providers are only permitted to use personal information for authorised business purposes and are required to maintain appropriate confidentiality and security measures.

Legal Requirements

We may disclose personal information where required:

  • By law;
  • By court order;
  • By regulatory authorities; or
  • To protect our rights, property, employees, customers, or business interests.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies help us:

  • Improve website functionality;
  • Remember customer preferences;
  • Analyse website traffic;
  • Improve customer experience;
  • Measure marketing effectiveness.

You may disable cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.

9. DATA SECURITY

We take reasonable technical and organisational measures to safeguard personal information against:

  • Unauthorised access;
  • Unauthorised disclosure;
  • Accidental loss;
  • Misuse;
  • Alteration; and
  • Destruction.

While we take reasonable precautions to protect personal information, no electronic transmission or storage method can be guaranteed to be completely secure.

10. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected;
  • Comply with legal obligations;
  • Resolve disputes; and
  • Enforce agreements.

When information is no longer required, it will be securely deleted, destroyed, anonymised, or de-identified where appropriate.

11. CHILDREN AND MINORS

Our products and services are not specifically directed at children.

Where we become aware that personal information relating to a person under the age of 18 has been collected without appropriate consent, we will take reasonable steps to remove or delete such information where required by law.

12. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may:

  • Request access to your personal information;
  • Request correction or updating of your information;
  • Request deletion of information where legally permissible;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint regarding the processing of personal information.

Requests may be submitted using the contact details provided below.

13. CROSS-BORDER PROCESSING

Certain service providers utilised by Osonö Skincare may process information outside of South Africa.

Where cross-border transfers occur, we will take reasonable steps to ensure that appropriate safeguards are in place and that such processing remains compliant with POPIA.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

15. INFORMATION OFFICER

Questions, requests, or complaints relating to the processing of personal information may be directed to:

Information Officer
Osonö Skincare
Email: info@enozo.co.za

16. COMPLAINTS TO THE INFORMATION REGULATOR

If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

17. CHANGES TO THIS POLICY

Osonö Skincare reserves the right to amend this Privacy Policy from time to time.

Any updated version will be published on this website and will become effective upon publication.

Continued use of the website following publication of amendments constitutes acceptance of such amendments.

Last Updated: October 2026