SHIPPING POLICY

1. OVERVIEW

Osonö Skincare aims to provide a reliable and efficient delivery service to customers throughout South Africa.

We currently utilise The Courier Guy as our primary courier partner but reserve the right to make use of other approved courier service providers from time to time without prior notice.

At present, we only deliver within the borders of South Africa.

2. DELIVERY OPTIONS

Available delivery options are presented during checkout and may include:

• Door-to-door delivery;
• Courier lockers;
• Courier kiosks; or
• Other courier collection points made available by our approved courier partners.

The delivery options available to you will depend on your delivery location and courier network availability.

Please note that deliveries cannot be made to P.O. Boxes.

3. ORDER PROCESSING

Orders will only be processed once full payment has been successfully received and confirmed.

Orders placed before 13:00 on a business day will generally be processed on the same business day.

Orders placed:

• After 13:00;
• On weekends; or
• On public holidays,

will generally be processed on the next business day.

Although orders may be processed on Fridays, courier collections and transit remain subject to the operating schedules of our courier partners. As courier services generally do not operate over weekends or public holidays, parcels processed on a Friday may only be collected and begin transit on the next business day.

4. DELIVERY TIMEFRAMES

The following delivery estimates apply from the date on which your order has been processed and dispatched:

Major City Centres

Estimated delivery: 2 to 5 business days

Regional and Remote Areas

Estimated delivery: 3 to 7 business days

Please note that delivery estimates are provided as guidelines only and are not guaranteed.

During periods of increased demand, including promotional campaigns, sales events, festive seasons, or other peak periods, delivery times may be extended.

Customers will be notified where significant delays are known.

5. SHIPPING FEES

Delivery charges are calculated at checkout and are based on factors including:

• Delivery location;
• Parcel size and weight;
• Courier service selected; and
• Applicable promotional offers.

Osonö Skincare may offer free shipping promotions from time to time. Applicable thresholds, conditions, limitations, and promotional periods will be displayed on the website and may be amended without prior notice.

6. TRACKING YOUR ORDER

Once your order has been dispatched, tracking information may be provided to you via email or other electronic communication.

Customers can use the tracking information supplied to monitor the progress of their shipment directly through the courier’s tracking platform.

For assistance regarding the status of your order, please contact:

Email: info@enozo.co.za

Customers are responsible for providing complete and accurate delivery information when placing an order.

To avoid delays, please ensure that:

• The delivery address is correct and complete;
• Contact details are accurate;
• Someone is available to accept delivery where required;
• Any special delivery instructions are provided where applicable.

Osonö Skincare will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If a parcel is returned to Osonö Skincare because:

• The delivery address was incorrect;
• Delivery could not be completed;
• A parcel was not collected from a designated collection point; or
• The customer could not be contacted,

we will make reasonable efforts to contact the customer and arrange re-delivery.

Any additional delivery costs incurred for re-shipment may be for the customer’s account.

While every reasonable effort is made to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Adverse weather conditions;
• Road closures or transport disruptions;
• Strikes or labour disputes;
• Public holidays;
• Power outages;
• Courier operational delays;
• Government restrictions; or
• Other force majeure events.

Osonö Skincare shall not be liable for delays arising from such circumstances.

Ownership of products passes to the customer once full payment has been received.

Risk in the products passes to the customer upon confirmed delivery at the delivery address, locker, kiosk, collection point, or other designated delivery location selected by the customer.

Customers are encouraged to inspect deliveries upon receipt.

If a parcel appears damaged, tampered with, or incomplete, customers should notify Osonö Skincare as soon as reasonably possible and provide photographs where available.

Any issues relating to damage or shortages should be reported promptly to allow for investigation.

Questions regarding delivery, shipping, or order tracking may be directed to:

Osonö Skincare
Email: info@enozo.co.za