1. INTRODUCTION

These Terms and Conditions govern your use of the Osonö Skincare website and the purchase of products through the website.

Osonö Skincare is a brand operated by Enozo Cosmetics (Pty) Ltd, a company duly registered in the Republic of South Africa.

By accessing this website, creating an account, placing an order, or using any services offered through this website, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should discontinue use of the website.

2. COMPANY INFORMATION

This website is owned and operated by Enozo Cosmetics (Pty) Ltd.

The following information is available to customers:

• Trading Name: Osonö Skincare
• Legal Entity: Enozo Cosmetics (Pty) Ltd
• Email Address: info@enozo.co.za 
• Website: www.enozo.co.za

Additional company information may be provided upon legitimate request where required by applicable law.

You agree to use this website only for lawful purposes.

You may not:

• Use the website in any manner that violates any applicable law or regulation.
• Attempt to gain unauthorised access to the website, its servers, databases, or systems.
• Introduce viruses, malware, malicious code, or any harmful technology.
• Interfere with the security, integrity, or performance of the website.
• Use the website for fraudulent or unlawful purposes.

We reserve the right to suspend or terminate access to any user who violates these Terms and Conditions.

Osonö Skincare makes every reasonable effort to ensure that product descriptions, ingredient information, pricing, photographs, and other content displayed on the website are accurate.

However:

• Product images are for illustrative purposes and may differ slightly from actual products.
• Product packaging may change from time to time without prior notice.
• Minor colour variations on screens and devices may occur.
• Product availability is subject to stock availability.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Placing an order on the website constitutes an offer to purchase products.

Receipt of an order confirmation does not constitute acceptance of the order.

An order is only accepted once payment has been successfully received and the order has been processed for fulfilment.

Osonö Skincare reserves the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Cancel orders involving pricing errors.
• Cancel orders suspected of fraudulent activity.

Where an order is cancelled after payment has been received, a refund will be processed in accordance with applicable legislation and our Returns Policy.

All prices displayed on the website are quoted in South African Rand (ZAR).

Prices may be changed without prior notice.

While every effort is made to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified, we reserve the right to cancel the affected order and refund any amount already paid.

Payment must be made through the payment methods made available on the website.

All payment transactions are processed through authorised third-party payment service providers.

Osonö Skincare does not store customers’ full payment card details.

Orders will only be processed once payment has been successfully authorised and confirmed.

Delivery of products is subject to our Shipping Policy.

Estimated delivery times are provided as guidelines only and may be affected by factors beyond our control, including courier delays, public holidays, adverse weather conditions, strikes, or force majeure events.

Risk in the products passes to the customer upon confirmed delivery.

Ownership of products passes to the customer once full payment has been received.

Returns, exchanges, and refunds are governed by our Returns Policy.

Customers are encouraged to review the Returns Policy before placing an order.

Nothing in these Terms and Conditions limits any rights afforded to consumers under the Consumer Protection Act.

All content on this website, including but not limited to:

• Logos
• Trade marks
• Product names
• Text
• Product descriptions
• Graphics
• Images
• Videos
• Website design

is owned by or licensed to Enozo Cosmetics (Pty) Ltd and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written consent.

This website may contain links to third-party websites.

Such links are provided for convenience only.

Osonö Skincare does not control or endorse third-party websites and accepts no responsibility for their content, products, services, privacy practices, or availability.

Use of third-party websites is entirely at the user’s own risk.

To the fullest extent permitted by South African law:

• Use of the website is at your own risk.
• Osonö Skincare makes no warranty that the website will always be uninterrupted, secure, or error-free.
• Osonö Skincare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the website or purchase of products.

Nothing in these Terms and Conditions excludes liability where exclusion would be unlawful.

You agree to indemnify and hold harmless Enozo Cosmetics (Pty) Ltd, its directors, employees, agents, contractors, and affiliates from any claims, damages, costs, expenses, or losses arising from:

• Your misuse of the website;
• Your breach of these Terms and Conditions; or
• Your violation of any applicable law.

The collection, processing, storage, and use of personal information are governed by our Privacy Policy.

By using this website, you consent to the processing of personal information as described in the Privacy Policy.

By using this website or communicating with Osonö Skincare electronically, you consent to receiving communications electronically.

Electronic communications will satisfy any legal requirement that such communications be made in writing.

Osonö Skincare shall not be liable for any delay or failure to perform obligations resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Fire;
• Power failures;
• Telecommunications failures;
• Labour disputes;
• Government actions;
• Pandemics; or
• Courier disruptions.

Osonö Skincare reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on the website and shall become effective upon publication.

Continued use of the website constitutes acceptance of any updated Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable.

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of the website or the purchase of products shall be subject to the jurisdiction of the courts of South Africa.

Questions, complaints, or concerns regarding these Terms and Conditions may be directed to:

Osonö Skincare
Email: info@enozo.co.za

Last Updated: October 2026